Help & Contact

Our FAQ

Any Doubts?

Find solutions to the most common issues with registration, access and competing

The official website explains in detail everything you need to know to take part in the Italian Showdown: make sure you read the information in every section carefully before registering. If you have further questions, check the FAQ below on registration, access and competing, or use the contact form at the bottom of the page to write to us.

Answers to the most frequent questions on: how to change your personal details, skill division, age group and heat time; how to make team substitutions and how to get a refund.

Can I change my personal details after submitting my registration?

Yes. If you want to update your personal details, your box or your t-shirt size, you can do so directly from your Competition Corner account. If you want to change your skill division instead, you must send us a request by e-mail.

Can I change the skill division I selected during registration?

Yes. If you registered in the wrong division, contact us as soon as possible! We can change your division only if slots are still available, and in any case no later than the registration closing date.

I'm in the wrong Age Group on the leaderboard, how do I fix it?

During registration, the system automatically places you in the Age Group matching your year of birth. If you are listed on the leaderboard in the wrong Age Group, correct the date of birth in your account.

Can I choose what time I take the floor or change my heat?

No. Heat times are assigned based on the participants' ability division, gender and year of birth. This way, every athlete takes the floor alongside their peers.

Can the team name be changed after submitting the registration?

Yes. The team captain — the person who completed the registration — can change the team name directly from their Competition Corner account. Changes are allowed until the registration closing date.

Can one or more team members listed in the registration be replaced?

Yes. The team captain who completed the registration can replace their partner directly from their Competition Corner account. Changes are allowed until the registration closing date.

Can the captain role be transferred to another team member?

Yes. The team captain can transfer their role to their partner directly from their Competition Corner account. After that, the new captain can replace the other member if necessary.

Can I transfer my registration to a friend or to someone on the waitlist?

No. Registration is strictly personal, as it is a formal act requiring acceptance of the rulebook by electronic signature. Under no circumstances may you transfer it to other people or resell it.

If I don't take part in the competition, can I get a refund?

Only if you took out the optional insurance policy during registration can you claim reimbursement of the fee directly from the insurance company in case of injury, illness or other impediments.

What do I need to do to claim a refund from the insurance?

Send your claim to the insurance company following the instructions in the confirmation e-mail you received right after registering. If you can no longer find the e-mail, read how on Competition Corner...

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